Expect Quality? Then You Must Inspect Quality!
Closely related to our Coaching and Training services, SalesChasers also provides Monitoring and Quality Assurance services to your in house or contracted call center. Anyone who is representing your company to your customers and prospects should present a professional, polite, knowledgeable and consistent phone experience. How are you being represented? To ensure quality performance and quality results, we will work with you to implement a quality monitoring program for your sales and service calls. Whether we create the program for you to administer or execute it for you, it is critical that your agents benefit from a quality monitoring program.
Have an internal Quality Assurance team? We provide support as an outsourced QA team as well as a “second look” to ensure consistency and provide a second opinion on quality. SalesChasers can use your internal quality documents or create customized document templates specific to your business needs.
Remote support is available anywhere in the US and onsite support is available in Atlanta, GA and Columbus, OH.